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Help & Answers
General Questions
How does Ponder understand my edit?
Ponder analyzes your footage, dialogue, pacing, and structure to understand the intent behind your cut. It detects beats, context, narrative flow and suggests edits that align with your creative direction — not overwrite it.
What formats can I upload?
We support all major formats used in film, YouTube, and social workflows: MP4, MOV, ProRes, H.264/H.265 and more. If you can edit it, Ponder can usually process it.
Can I keep my own editing style?
Yes. Ponder adapts to your tone, pacing, transitions, color tendencies, and narrative style. You stay the editor — Ponder simply accelerates your process.
Is my footage private?
Absolutely. Your files are encrypted, stored securely. Only you control your footage and generated edits.
Can I collaborate with my team?
Yes. Share projects, comment on timelines, exchange prompts, and work on edits together in real time or asynchronously.
Does Ponder replace my current editor?
No. Ponder enhances your workflow — it doesn’t replace professional software. You can export edits to Premiere Pro, Final Cut, DaVinci Resolve, or any NLE you prefer.
What if I need help?
You can ask Ponder directly inside the editor — from technical questions to creative suggestions. And our support team is always available if you need a human.
How accurate are the AI edits?
Very. Ponder understands timing, emotion, clarity and storytelling patterns. You can accept, adjust, or regenerate edits instantly.
Can I edit multiple clips at once?
Yes. Upload sets of shots, scenes, or full timelines — Ponder will organize them, suggest structure, and generate edits across all of them simultaneously.
Does Ponder work offline?
Not yet. Ponder requires cloud processing to deliver fast, high-quality results. Offline mode is planned for future releases.
Pricing & Subscription
Can I cancel my subscription anytime?
Yes. You can cancel with one click in your account settings. Your access remains active until the end of the billing period.
Do you offer a free trial?
Yes, we offer 1k free credits so you can explore the product risk-free before committing.
What happens when the trial ends?
If you don’t add a payment method, your account will be paused. Your projects and data stay safe, and you can return anytime.
Can I switch plans later?
Absolutely. You can upgrade or downgrade at any time. Changes apply immediately or with the next billing cycle depending on the direction of the switch.
Do you offer refunds?
We provide refunds in specific cases. If something didn’t work as expected, reach out and we’ll take care of it.
Is my data secure?
Yes. We use encryption, secure servers, and regular audits. Your files and data remain private and protected.
Do you offer discounts for students or nonprofits?
Yes, we provide special pricing. Contact us and we’ll review your request.
What if I exceed my plan limits?
We’ll notify you beforehand. You can purchase additional add-ons or upgrade your plan.
Can I use my subscription on multiple devices?
Yes. One account works across all your devices without restrictions.